Contact Us

Thank you for visiting mkminy.shop. We are committed to providing helpful and reliable customer service to customers in Germany and other supported European countries.

For questions about products, orders, payments, shipping, delivery, returns, refunds, or website policies, please contact our customer service team by email.

Customer Service Email

Email: info@mkminy.shop

When contacting us about an existing order, please include the following information:

• Your full name
• Your order number
• The email address used when placing the order
• A clear description of your question or issue
• Relevant photographs or supporting documents, where applicable

Providing complete information helps us review your request and respond more efficiently.

Customer Service Hours

Our customer service team processes enquiries from Monday to Friday, excluding public holidays.

We aim to respond to most enquiries within 1–3 business days. During holidays, promotions, or periods of high demand, response times may be slightly longer.

Order Support

For assistance with an order, please contact us as soon as possible. We may be able to help with:

• Order status enquiries
• Address correction requests
• Order modification or cancellation requests
• Shipping and tracking questions
• Missing, delayed, damaged, or incorrect items
• Return and refund requests

Please note that once an order has been processed or dispatched, we may not be able to change or cancel it.

Returns and Refunds

Before returning any product, please contact us at info@mkminy.shop. Do not send products back without contacting our customer service team first.

Return and refund requests are handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

Complaints

Customer satisfaction is important to us. When submitting a complaint, please explain the issue clearly and provide any relevant order information, photographs, or documents.

We will review your complaint carefully and work to provide a fair and appropriate resolution.

Data Protection Enquiries

For questions regarding personal data, privacy rights, access requests, corrections, deletion requests, or other data protection matters, please contact:

Email: info@mkminy.shop

Please use “Data Protection Request” as the subject of your email.

Important Notice

Please ensure that emails are sent from the same email address used when placing your order whenever possible. For security and privacy reasons, we may request additional information to verify your identity before discussing an order or personal data.

Contact Information

Store Name: mkminy.shop
Website: mkminy.shop
Email: info@mkminy.shop

We appreciate your business and look forward to assisting you.